Refund Policy

Last updated: September 9, 2026

Every Patient Pants Designs product is made especially for you after your order is placed. Because products are made to order, we do not accept returns or exchanges for a change of mind or for an incorrect size, color, product, or shipping address selected by the customer. Please review product details, sizing information, colors, and your delivery address carefully before ordering.

Order changes and cancellations

Contact support@patientpantsdesigns.com immediately if you need to change or cancel an order. We will try to accommodate the request, but changes and cancellations are only possible before the order enters production and are not guaranteed.

Damaged, defective, or incorrect products

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact support@patientpantsdesigns.com within 30 days of delivery. Include your order number, a description of the problem, clear photographs showing the product and issue, and a photograph of all affected items together when multiple products are involved.

After verification, we will provide an appropriate replacement or refund at no additional cost. You ordinarily will not need to return a damaged or defective product unless we specifically request it.

Because products are made using different printing processes, minor variations in color, garment measurements, or print placement can occur. Normal production variations are not considered defects, but we will review every reported concern fairly.

Shipping delays and undelivered orders

Contact us if tracking has stopped updating, a package is substantially delayed, or an order marked delivered cannot be located. We will investigate with the carrier and fulfillment partner.

If we cannot ship an order within the promised timeframe, we will notify you of the delay and provide the choice to accept the revised delivery timeframe or cancel for a full refund. If an order cannot be fulfilled or is confirmed lost before delivery, we will provide a replacement or refund as appropriate.

Orders returned or lost because the customer provided an incomplete or incorrect delivery address may require payment for replacement production and shipping. We will review these cases individually.

Refund processing

Approved refunds are issued through Shopify to the original payment method. We aim to initiate approved refunds within two business days. Your bank or payment provider may take up to 10 additional business days to post the funds.

Shipping charges are refunded when required by law or when the complete order was not shipped or delivered as promised. Partial refunds may be issued when only part of an order is affected.

This policy does not limit any rights or remedies that cannot be waived under applicable law.